Ted Leung on the air
Ted Leung on the air: Open Source, Java, Python, and ...
Ted Leung on the air: Open Source, Java, Python, and ...
Thu, 09 Oct 2003
TurboTax apology
Everybody is carrying the story of Intuit's apology over Turbotax. There's a copy of their apology on the Turbo Tax website (I'm not linking them). I've been a faithful Turbo Tax user for years. Last year I heard about the DRM scheme and voted with my feet. I used TaxCut last year, and it did the job admirably. I'll probably be using it again.
Intuit broke both my confidence and my trust by assuming that I'm a software pirate that needed to be contained by DRM. When companies treat honest customers like that, the honest customers quit and find somebody else. Good thing that there was TaxCut. The RIAA folks should be paying attention. CNN estimates that Intuit lost $100M in revenue because of the DRM scheme. I can guarantee that $39.95 of that revenue, plus my personal recommendation, is gone for good.
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